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Covid-19 jump-starts online retail sales in Zimbabwe

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BY EVIDENCE CHENJERAI

MUTARE- Kenneth Mudzingwa has worked and studied in Turkey for five and a half years.

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To help his two siblings with groceries, the Zimbabwean citizen used a money transfer service that sometimes took days.

But since last June, he has ordered toiletries, cooking oil, maize meal, milk, sugar and other basics via a supermarket website. The items usually arrive in 24 hours.

“My siblings just send me a list of what they want and I complete the transaction from here, and they get notified of the order instantly for collection or delivery,” Mudzingwa said. “It’s a good start, and I hope online shopping improves in all retail outlets back home.”

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Mudzingwa’s experience is mirrored throughout Zimbabwe, where fears of contracting the coronavirus have forced long-resistant shoppers to embrace online shopping, a trend that could ultimately reshape the retail industry in this southern African country.

The shift comes as Zimbabwe continues to battle the coronavirus that causes Covid-19.

More than 3,000 people have died from the disease in a country that borders South Africa, which has the highest number of cases on the continent.

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Since the pandemic erupted in March 2020, Zimbabwe’s government has ordered two nationwide lockdowns, which closed businesses and schools, and kept Zimbabweans at home.

This March, the government partially lifted the latest lockdown. But it left many restrictions in place for businesses, requiring mandatory masks and hand sanitizer, physical distancing, and temperature checks.

As the pandemic has worn on, grocery stores and other retailers have more aggressively promoted online shopping, which Zimbabweans have historically shunned.

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Obstacles to online shopping include the high cost of internet data, a lack of digital infrastructure or weak connectivity in some regions, and security concerns, says economist Prosper Chitambara.

In March, Pick n Pay, a major supermarket chain, saw its Zimbabwe stores lose some $22 million (about US$260,000) to email hackers.

Online sales at OK Zimbabwe Limited, another supermarket chain, have jumped by 800 percent during the pandemic.

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Monthly website visitors grew to 30,000, said Patricia Gondo, the company’s financial services manager.

She said the company, which began selling groceries online in 2019, started the pandemic with a very small online customer base.

SPAR Zimbabwe, another prominent grocer, unveiled online shopping in 2018, but officials say it didn’t catch on until March 2020, when the government announced the country’s first case of Covid-19.

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Average monthly visits in 2020 were 127% higher than 2019, says Louise McAllister, marketing manager for SPAR Zimbabwe.

This year, she says, monthly visits are up 10% over 2020.

To combat Covid-19, both OK Zimbabwe’s and SPAR Zimbabwe’s delivery staff regularly use hand sanitizer, wear masks and submit to temperature checks.

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McAllister says that to maintain physical distancing, SPAR Zimbabwe’s staff delivers to a customer’s porch.

Flexible payment options also have made online shopping more popular.

Only an estimated 1.3% of Zimbabweans over age 15 use credit cards, but in recent years mobile money – paying for goods and services through a cellphone – has surged in popularity.

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Between 2016 and 2018, mobile money transactions leaped 445%, to more than 1.6 million, according to a report last year from FSD Africa, a financial sector development program funded by the United Kingdom.

A postal and telecommunications sector performance report found that in the first quarter of 2020, active mobile money subscriptions rose by 4.6% to reach more than seven million, compared to the fourth quarter of 2019.

Sydney Mangweka, a father of two whose wife works in a different city, says he started shopping online in April 2020.

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A film and music producer who also owns a small printing business, he mainly pays for electricity and buys internet data, groceries and takeout meals.

“Being the only parent at home, it is my duty to ensure the kids have all they need, but due to my busy schedule, I would at times fail to meet that obligation,” said Mangweka (38), who uses mobile money to pay for his goods.

“During the duration of the 2020 national lockdown, as I was working from home, I discovered that I could actually work and shop at the same time using online shopping.”

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He also likes the fact that if both he and his wife are traveling, he can still order groceries to be delivered at home.

Meanwhile, Mudzingwa (25), says retailers need to keep honing the online experience for customers.

“They have a long list of questions you go through when ordering, which puts me off ordering from those shops,” he said.

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Mudzingwa also says sometimes a supermarket doesn’t include basic grocery items among its online offerings, which means he has to hopscotch between online stores to buy everything he needs.

And sometimes he processes and pays for his order – only for it to be delayed.

Nonetheless, both Mudzingwa and Mangweka plan to keep shopping online after the pandemic ebbs.

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Chitambara, the economist, predicts that online shopping’s newfound traction will last, because it reduces the costs that come with in-person sales and lowers the price of goods and services.

“It enhances the long-term welfare and well-being of the economy,” he said. – Global Press Journal

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Lifestyle

Marvin Dube: Spreading hope and gratitude through gospel music

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BY NOKUTHABA DLAMINI 

Born in Kadoma and raised across various towns in Zimbabwe, gospel artist Marvin Dube carries with him the deep spiritual and cultural roots of his Tonga heritage from Junamina village in Binga. Now based in the United Kingdom, Marvin is making waves in the gospel music scene, using his voice and message to uplift, heal, and inspire.

Following his previous single “Munoziva Zvose”, Marvin continues to evolve as a gospel minister and artist. His latest songs, Tinetariro and Tendai Mwari, showcase a refreshing mix of faith, gratitude, and reflection on the moral and spiritual challenges facing society today.

Below are excerpts from his interview with Nokuthaba Dlamini, Managing Editor for VicFallsLive, where Marvin opened up about his inspiration, journey, and the purpose behind his new work.

What inspired these new songs, and what message do you hope listeners take away from them?

Marvin Dube:

Both Tinetariro and Tendai Mwari were born out of reflection and prayer. Tinetariro speaks about hope — the kind that reminds us we are God’s children, even in times of moral decline and confusion. I was inspired by the challenges we are facing today, especially among the youth. Many have lost direction and respect, and social media has become a space where spiritual values are often mocked.

I wanted to use Tinetariro to remind people that there’s still hope for our generation — that God hasn’t forgotten us.

Tendai Mwari carries a message of gratitude. It encourages us to appreciate God for the little we have and to remain thankful even before we receive the big things we dream of — the car, the house, the job. Gratitude opens doors, and I want listeners to embrace that attitude of thankfulness every day.

How do these songs reflect your personal journey or growth as a gospel artist?

Marvin Dube:

These songs mark a point of maturity in my journey. I’ve grown to understand that gospel music is more than melody — it’s ministry. I now write with more purpose, aiming to address real issues affecting believers and society. Tinetariro and Tendai Mwari reflect my growth in both faith and artistry, showing that gospel music can heal, correct, and inspire all at once.

Can you tell us about the creative process, from writing to production, and who you worked with on this project?

Marvin Dube:

My creative process is very spiritual and organic. I draw a lot of inspiration from preaching. Often, a melody will start as a small tune in my mind — it keeps ringing until I can’t ignore it. Usually, the chorus comes first. I then take time to pray for inspiration to write the verses so that the message aligns with what God wants to say through the song.

After that, I play the song on my guitar, record a rough version, and share it with the producer or the band I’ll be working with. For this project, I worked with Hertz Records, who have produced all my music to date. They truly understand my sound and help me bring my ideas to life.

I also want to give a special shout-out to my wife, Leonora, and my two little kids. They’ve been my biggest supporters and motivation throughout this journey. Their love and encouragement mean everything to me.

How do you see gospel music evolving in Zimbabwe and Africa, and where do you see your work fitting into that movement?

Marvin Dube:

Gospel music in Zimbabwe and across Africa is evolving in powerful ways. Artists are finding new ways to reach wider audiences by blending traditional gospel messages with contemporary sounds. It’s exciting to see how the gospel is being shared in modern, relatable ways — especially among young people.

I see my work fitting right into that movement. My goal is to be a bridge between generations — to deliver timeless spiritual truths with a fresh, modern sound that speaks to today’s world while staying true to the Word of God.

What has been the most powerful reaction or testimony you’ve received from people who have listened to your music?

Marvin Dube:

One of the most powerful testimonies I’ve received came from a young listener who said Tinetariro gave them hope again after going through a very dark season. They told me the song reminded them that God still has a plan for their life. Hearing that touched me deeply. It’s moments like those that remind me this is more than music — it’s ministry, and I’m humbled that God is using my songs to touch lives.

Closing Note

Marvin Dube:

I’m truly grateful for the love and support I’ve received for Tinetariro and Tendai Mwari. If you haven’t listened yet, both songs are available on all streaming platforms and on my YouTube channel, Marvin Dube. The year 2026 will be even more exciting, with several projects already in motion that I believe will uplift and bless many lives.

 

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National

Zimbabwe moves to establish tough drug control agency amid rising substance abuse crisis

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BY NOKUTHABA DLAMINI

As Zimbabwe battles a surge in drug and substance abuse, the government has tabled a new Bill in Parliament seeking to establish a powerful agency to coordinate enforcement, rehabilitation, and prevention programmes across the country.

The National Drug and Substance Abuse Control and Enforcement Agency Bill (H.B. 12, 2025) proposes the creation of a dedicated agency mandated to combat the supply and demand of illicit drugs, provide rehabilitation services, and strengthen coordination between law enforcement and social service institutions.

According to the explanatory memorandum of the Bill, the agency will operate under two main divisions — a Social Services Intervention Division to focus on prevention, treatment and community rehabilitation, and an Enforcement Division to target supply chains, trafficking networks, and related financial crimes.

The legislation describes drug abuse as “a grave internal national security threat” and “a public health crisis” that fuels organised crime, corruption and violence. It notes that drug profits have enabled criminal cartels to “purchase the instrumentalities of crime, including weapons,” and to corrupt both civilian and non-civilian public officials.

Under the new framework, the agency will have powers to:

  • Investigate and arrest individuals involved in drug trafficking and production;
  • Work jointly with the Zimbabwe Republic Police, Zimbabwe Revenue Authority, and Medicines Control Authority of Zimbabwe;
  • Establish checkpoints at ports of entry and exit to intercept harmful substances; and
  • Expand the legal definition of “harmful drugs” to include emerging synthetic substances, in consultation with the Medicines Control Authority of Zimbabwe.

The Social Services Division will lead prevention campaigns, develop demand-reduction programmes, and facilitate the creation of rehabilitation and detoxification centres nationwide. It will also introduce a monitoring system requiring schools, employers, and local authorities to adopt anti-drug awareness and intervention programmes within 90 days of the Act’s commencement.

Each province and district will host offices of the agency to decentralise services and ensure community-level engagement, while traditional leaders will help devise local prevention strategies.

The Bill further empowers the agency to employ prosecutors from the National Prosecuting Authority to handle drug-related cases, signalling a shift toward specialised prosecution of narcotics offences. It also introduces a new, stricter “standard scale of fines” and penalties for drug crimes — higher than those prescribed under existing criminal laws.

In a major development, the proposed law integrates the agency into Zimbabwe’s Money Laundering and Proceeds of Crime Act, allowing it to pursue unexplained wealth orders and seize assets linked to drug cartels.

The Bill stresses rehabilitation and social reintegration as key pillars. It obliges the agency to support affected individuals through psychosocial counselling, vocational training, and community wellness programmes aimed at helping addicts rebuild their lives.

If passed, the National Drug and Substance Abuse Control and Enforcement Agency will replace fragmented anti-drug efforts currently scattered across ministries and law enforcement agencies, creating a central authority to drive national strategy and coordination.

Parliament is expected to debate the Bill in the coming weeks amid growing concern over youth addiction to crystal meth, cough syrups, and other illicit substances that have taken root in both urban and rural communities.

 

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National

Hwange unit 8 breaks down, deepening Zimbabwe’s power supply challenges

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BY WANDILE TSHUMA 

ZESA Holdings has announced that Hwange Unit 8 has been taken off the national grid following a technical fault, a development expected to worsen Zimbabwe’s persistent electricity shortages.

In a statement released on Monday, the power utility said the unit would be out of service for ten days while restoration work is carried out.

“Hwange Unit 8 has been taken off the grid due to a technical fault. The unit will be out of service for 10 days while restoration work is carried out,” ZESA said.

The company said Hwange Unit 7 remains operational, generating 335 megawatts (MW) to support system stability, while power generation at Kariba South Power Station has been ramped up with “careful management of water allocations” to compensate for the temporary shortfall.

ZESA apologized for the inconvenience and appealed for public understanding as engineers work to restore the unit.

Zimbabwe has faced recurring electricity supply challenges over the past two decades, driven by ageing infrastructure, limited generation capacity, and low water levels at Kariba Dam. While the commissioning of Hwange Units 7 and 8 in 2023 brought some relief, frequent breakdowns have continued to disrupt supply, forcing industries and households to endure prolonged load-shedding.

The latest fault at Hwange comes at a time when power demand is surging across the country, particularly during the hot season when air conditioning and irrigation systems increase pressure on the grid.

Energy experts say the outage highlights the need for greater investment in maintenance, renewable energy, and grid modernization to stabilize Zimbabwe’s power supply in the long term.

 

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