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Covid-19 jump-starts online retail sales in Zimbabwe

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BY EVIDENCE CHENJERAI

MUTARE- Kenneth Mudzingwa has worked and studied in Turkey for five and a half years.

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To help his two siblings with groceries, the Zimbabwean citizen used a money transfer service that sometimes took days.

But since last June, he has ordered toiletries, cooking oil, maize meal, milk, sugar and other basics via a supermarket website. The items usually arrive in 24 hours.

“My siblings just send me a list of what they want and I complete the transaction from here, and they get notified of the order instantly for collection or delivery,” Mudzingwa said. “It’s a good start, and I hope online shopping improves in all retail outlets back home.”

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Mudzingwa’s experience is mirrored throughout Zimbabwe, where fears of contracting the coronavirus have forced long-resistant shoppers to embrace online shopping, a trend that could ultimately reshape the retail industry in this southern African country.

The shift comes as Zimbabwe continues to battle the coronavirus that causes Covid-19.

More than 3,000 people have died from the disease in a country that borders South Africa, which has the highest number of cases on the continent.

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Since the pandemic erupted in March 2020, Zimbabwe’s government has ordered two nationwide lockdowns, which closed businesses and schools, and kept Zimbabweans at home.

This March, the government partially lifted the latest lockdown. But it left many restrictions in place for businesses, requiring mandatory masks and hand sanitizer, physical distancing, and temperature checks.

As the pandemic has worn on, grocery stores and other retailers have more aggressively promoted online shopping, which Zimbabweans have historically shunned.

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Obstacles to online shopping include the high cost of internet data, a lack of digital infrastructure or weak connectivity in some regions, and security concerns, says economist Prosper Chitambara.

In March, Pick n Pay, a major supermarket chain, saw its Zimbabwe stores lose some $22 million (about US$260,000) to email hackers.

Online sales at OK Zimbabwe Limited, another supermarket chain, have jumped by 800 percent during the pandemic.

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Monthly website visitors grew to 30,000, said Patricia Gondo, the company’s financial services manager.

She said the company, which began selling groceries online in 2019, started the pandemic with a very small online customer base.

SPAR Zimbabwe, another prominent grocer, unveiled online shopping in 2018, but officials say it didn’t catch on until March 2020, when the government announced the country’s first case of Covid-19.

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Average monthly visits in 2020 were 127% higher than 2019, says Louise McAllister, marketing manager for SPAR Zimbabwe.

This year, she says, monthly visits are up 10% over 2020.

To combat Covid-19, both OK Zimbabwe’s and SPAR Zimbabwe’s delivery staff regularly use hand sanitizer, wear masks and submit to temperature checks.

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McAllister says that to maintain physical distancing, SPAR Zimbabwe’s staff delivers to a customer’s porch.

Flexible payment options also have made online shopping more popular.

Only an estimated 1.3% of Zimbabweans over age 15 use credit cards, but in recent years mobile money – paying for goods and services through a cellphone – has surged in popularity.

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Between 2016 and 2018, mobile money transactions leaped 445%, to more than 1.6 million, according to a report last year from FSD Africa, a financial sector development program funded by the United Kingdom.

A postal and telecommunications sector performance report found that in the first quarter of 2020, active mobile money subscriptions rose by 4.6% to reach more than seven million, compared to the fourth quarter of 2019.

Sydney Mangweka, a father of two whose wife works in a different city, says he started shopping online in April 2020.

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A film and music producer who also owns a small printing business, he mainly pays for electricity and buys internet data, groceries and takeout meals.

“Being the only parent at home, it is my duty to ensure the kids have all they need, but due to my busy schedule, I would at times fail to meet that obligation,” said Mangweka (38), who uses mobile money to pay for his goods.

“During the duration of the 2020 national lockdown, as I was working from home, I discovered that I could actually work and shop at the same time using online shopping.”

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He also likes the fact that if both he and his wife are traveling, he can still order groceries to be delivered at home.

Meanwhile, Mudzingwa (25), says retailers need to keep honing the online experience for customers.

“They have a long list of questions you go through when ordering, which puts me off ordering from those shops,” he said.

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Mudzingwa also says sometimes a supermarket doesn’t include basic grocery items among its online offerings, which means he has to hopscotch between online stores to buy everything he needs.

And sometimes he processes and pays for his order – only for it to be delayed.

Nonetheless, both Mudzingwa and Mangweka plan to keep shopping online after the pandemic ebbs.

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Chitambara, the economist, predicts that online shopping’s newfound traction will last, because it reduces the costs that come with in-person sales and lowers the price of goods and services.

“It enhances the long-term welfare and well-being of the economy,” he said. – Global Press Journal

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Matabeleland North shines in athletics at national schools competitions

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BY NOKUTHABA DLAMINI

Matabeleland North Province delivered a strong performance in athletics at the National Association of Primary School Heads (NAPH) competitions held in Bindura, scooping five gold medals despite challenges in other disciplines.

 

The competitions ran last week from 17 to 19, with 16 and 20 set aside for travel.

 

Speaking after the event, the Matabeleland North NAPH Vice Secretary, Edward Mudimba of Binga, told VicFallsLive that the province sent a delegation of 121 participants drawn from all seven districts.

Of these, 69 competed in track and field, 31 in drama, 16 in physical education, and eight in chess.

 

Athletics dominates medal haul

 

Matabeleland North’s strongest showing came in athletics, where the province secured five gold medals and 10 bronze medals.

 

A standout performer was Ashton Ndlovu of Hwange District’s Chamabondo Primary School, who won three gold medals in the Under-14 boys’ 100m, 200m and 400m races.

 

Another gold medal came from Mbuewa Sisasenkosi of Dundubala Primary School in Umguza, who won the Under-13 girls’ 800m race.

 

The fifth gold medal was secured in the Under-13 boys’ 4x100m relay.

 

Chess team shows promise

 

In chess, Matabeleland North fielded eight players across Under-8, Under-12 and Under-14 categories.

 

The province recorded its best results in the Under-8 category, where Philip Ndlovu of Sigonda Primary School in Nkayi won gold, while Prudence from Mathe Primary School in Tsholotsho secured a silver medal.

 

The results earned the province an overall silver medal and a trophy in the Under-8 category.

 

“We see a lot of potential in the Under-8 category and we believe we can build on that,” said Mudimba.

 

Struggles in drummies and physical education

However, the province faced challenges in other disciplines.

 

The drummies team, finished ninth out of 10 provinces.

 

Physical education, represented by David Livingstone Primary School in Umguza, also underperformed, finishing seventh.

 

“We didn’t do very well in drummies and physical education, but these are areas we are still developing and we hope to improve going forward,”Mudimba said.

 

Call for resources

 

Mudimba attributed the weaker performance in some categories to limited resources.

 

“Our main challenge is resources, particularly financial support. We need to improve our preparations and displays, especially in physical education, before we can expect better results,” he said.

Top three overall winners

Harare
Mashonaland Central
Mashonaland West

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Three painted dogs killed along Hwange highway as conservationists raise alarm

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BY NOKUTHABA DLAMINI

Conservationists have raised fresh concern over wildlife safety along the busy Bulawayo–Victoria Falls highway after three endangered African wild dog were killed in separate incidents within a week.

In a statement, Painted Dog Conservation confirmed that two pups from the Umkhonto pack were struck and killed by a vehicle overnight within the Hwange landscape.

“We are heartbroken to share that two pups from the Umkhonto pack were killed overnight after being struck by a vehicle along the Bulawayo–Victoria Falls road,” the organisation said on Saturday.

The group said the pack had been safely escorted across a nearby road earlier, but is believed to have been disturbed by lions during the night, forcing them to move again toward the highway where the accident occurred.

“Despite constant monitoring and intervention, moments like this remind us how fragile their survival can be,” the organisation added.

The deaths bring to three the number of painted dogs killed along the same highway corridor in less than a week, with another animal reportedly struck closer to Victoria Falls.

Conservationists warned that the loss goes beyond individual animals, highlighting the species’ already fragile population.

“It’s not ‘just three dogs’. These three could have become alphas and been responsible for producing over 300 dogs through their offspring and subsequent generations,” the statement read.

Highway poses growing threat to wildlife

The Bulawayo–Victoria Falls road, which cuts through key wildlife areas including parts of Hwange National Park, has long been flagged as a danger zone for animals.

The highway is a major tourism and freight route linking Bulawayo to Victoria Falls, carrying heavy traffic volumes that include haulage trucks, buses, and self-drive tourists—many travelling at high speeds, particularly at night.

Wildlife frequently crosses this corridor as it bisects natural habitats and migration routes, bringing animals such as elephants, lions and painted dogs into direct conflict with vehicles.

Conservation groups have repeatedly called for stricter enforcement of speed limits, improved signage, and traffic calming measures in wildlife zones, especially at night when visibility is poor and animal movement increases.

Calls for action

Painted Dog Conservation urged motorists to slow down and remain vigilant when driving through wildlife areas.

“We urge all road users to slow down—especially at night—and call on authorities to strengthen and enforce speed reduction measures in wildlife areas. Their survival depends on it.”

The deaths come amid growing concern over human-wildlife conflict in Matabeleland North, where expanding infrastructure and traffic volumes continue to put pressure on endangered species.

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In the community

MPs question poor radio, TV coverage in Mat North

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BY STAFF REPORTER 

Concerns over limited access to national broadcasting services in Matabeleland North Province were raised in Parliament.

MP Discent Bajila of Emakhandeni-Luveve constituency asked the Minister of Information, Publicity and Broadcasting Services:

“To explain why national radio and television coverage remains poor or non-existent in parts of Gokwe North District, Matabeleland North Province, Matabeleland South Province, and nearby districts, and to indicate whether there are any digital signal expansion plans in place before 2026.” 

In a separate question, Joseph Bonda for Hwange East Constituency raised concern over weather information gaps in Hwange:

“Why the weather forecast for Hwange is not broadcast, given that it is a resort with municipal status and significant business activities.” 

No responses were recorded.

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