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Covid-19 jump-starts online retail sales in Zimbabwe

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BY EVIDENCE CHENJERAI

MUTARE- Kenneth Mudzingwa has worked and studied in Turkey for five and a half years.

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To help his two siblings with groceries, the Zimbabwean citizen used a money transfer service that sometimes took days.

But since last June, he has ordered toiletries, cooking oil, maize meal, milk, sugar and other basics via a supermarket website. The items usually arrive in 24 hours.

“My siblings just send me a list of what they want and I complete the transaction from here, and they get notified of the order instantly for collection or delivery,” Mudzingwa said. “It’s a good start, and I hope online shopping improves in all retail outlets back home.”

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Mudzingwa’s experience is mirrored throughout Zimbabwe, where fears of contracting the coronavirus have forced long-resistant shoppers to embrace online shopping, a trend that could ultimately reshape the retail industry in this southern African country.

The shift comes as Zimbabwe continues to battle the coronavirus that causes Covid-19.

More than 3,000 people have died from the disease in a country that borders South Africa, which has the highest number of cases on the continent.

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Since the pandemic erupted in March 2020, Zimbabwe’s government has ordered two nationwide lockdowns, which closed businesses and schools, and kept Zimbabweans at home.

This March, the government partially lifted the latest lockdown. But it left many restrictions in place for businesses, requiring mandatory masks and hand sanitizer, physical distancing, and temperature checks.

As the pandemic has worn on, grocery stores and other retailers have more aggressively promoted online shopping, which Zimbabweans have historically shunned.

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Obstacles to online shopping include the high cost of internet data, a lack of digital infrastructure or weak connectivity in some regions, and security concerns, says economist Prosper Chitambara.

In March, Pick n Pay, a major supermarket chain, saw its Zimbabwe stores lose some $22 million (about US$260,000) to email hackers.

Online sales at OK Zimbabwe Limited, another supermarket chain, have jumped by 800 percent during the pandemic.

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Monthly website visitors grew to 30,000, said Patricia Gondo, the company’s financial services manager.

She said the company, which began selling groceries online in 2019, started the pandemic with a very small online customer base.

SPAR Zimbabwe, another prominent grocer, unveiled online shopping in 2018, but officials say it didn’t catch on until March 2020, when the government announced the country’s first case of Covid-19.

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Average monthly visits in 2020 were 127% higher than 2019, says Louise McAllister, marketing manager for SPAR Zimbabwe.

This year, she says, monthly visits are up 10% over 2020.

To combat Covid-19, both OK Zimbabwe’s and SPAR Zimbabwe’s delivery staff regularly use hand sanitizer, wear masks and submit to temperature checks.

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McAllister says that to maintain physical distancing, SPAR Zimbabwe’s staff delivers to a customer’s porch.

Flexible payment options also have made online shopping more popular.

Only an estimated 1.3% of Zimbabweans over age 15 use credit cards, but in recent years mobile money – paying for goods and services through a cellphone – has surged in popularity.

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Between 2016 and 2018, mobile money transactions leaped 445%, to more than 1.6 million, according to a report last year from FSD Africa, a financial sector development program funded by the United Kingdom.

A postal and telecommunications sector performance report found that in the first quarter of 2020, active mobile money subscriptions rose by 4.6% to reach more than seven million, compared to the fourth quarter of 2019.

Sydney Mangweka, a father of two whose wife works in a different city, says he started shopping online in April 2020.

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A film and music producer who also owns a small printing business, he mainly pays for electricity and buys internet data, groceries and takeout meals.

“Being the only parent at home, it is my duty to ensure the kids have all they need, but due to my busy schedule, I would at times fail to meet that obligation,” said Mangweka (38), who uses mobile money to pay for his goods.

“During the duration of the 2020 national lockdown, as I was working from home, I discovered that I could actually work and shop at the same time using online shopping.”

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He also likes the fact that if both he and his wife are traveling, he can still order groceries to be delivered at home.

Meanwhile, Mudzingwa (25), says retailers need to keep honing the online experience for customers.

“They have a long list of questions you go through when ordering, which puts me off ordering from those shops,” he said.

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Mudzingwa also says sometimes a supermarket doesn’t include basic grocery items among its online offerings, which means he has to hopscotch between online stores to buy everything he needs.

And sometimes he processes and pays for his order – only for it to be delayed.

Nonetheless, both Mudzingwa and Mangweka plan to keep shopping online after the pandemic ebbs.

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Chitambara, the economist, predicts that online shopping’s newfound traction will last, because it reduces the costs that come with in-person sales and lowers the price of goods and services.

“It enhances the long-term welfare and well-being of the economy,” he said. – Global Press Journal

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Inside Boschpoort Predators: A candid tour with Hannes Wessels

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BY NOKUTHABA DLAMINI 

When l visited South Africa recently with the Zimbabwe Parliament and Wildlife Management Authority delegation, I was taken on a private tour of Boschpoort Predators by Hannes Wessels — President of the South African Predator Association, SUCo-SA member, and one of the industry’s most outspoken defenders. For hours, he walked us through his sanctuary, breeding areas, and off-site hunting properties, offering an unusually frank look into a sector that is often hidden behind controversy and media narratives.

“The youth are our conservationists”

We began in the sanctuary section, where Hannes explained why thousands of schoolchildren visit the property each year.

“On Tuesdays and Thursdays school groups visit us free of charge,” he said. “Our school system in South Africa has no conservation value in the syllabus anymore. The youth are our conservationists, and that’s why it’s important to bring their schools in and take them through the jobs.”

The sanctuary is one of three main sections: the public sanctuary, tiger breeding facilities in the valley, and a mountain breeding area that is closed to visitors.

“We don’t want human imprint on animals that are going into the hunting land,” he explained.

Breeding, hunting and the “Buffer” argument

Hannes spoke openly about the role of the predator-breeding industry in South Africa.

“We need to keep this industry open, because it’s a buffer for the wild populations we’ve got,” he said.

“There’s been unnecessary negativity. People see an animal in a cage and think it’s starving today because of what they see in the media.”

He argued that captive-bred lions reduce pressure on wild reserves, especially as some national parks face disease challenges.

“A specimen like that, you won’t find in our national parks anymore — Kruger is compromised due to disease in the lions. Other metapopulations are under pressure.”

He also highlighted the economic contribution:

“This industry contributes five hundred million to GDP from lion hunting alone,” he said. “If you look at the whole value chain — taxidermy, shipping agents — it makes up to a billion.”

Traditional use and sustainability

Standing beside the enclosures, he spoke about cultural practices involving animal parts:

“Animals are part of traditional medicine in our culture, and there’s nothing wrong with it as long as it’s used sustainably. You cannot change the culture of a nation, but you can teach sustainability.”

The challenge of tiger genetics and DNA markers

At the tiger section, he turned to what he called South Africa’s biggest challenge in tiger management:

“South Africa cannot export tigers to the countries of origin because we haven’t got DNA markers,” he said.

“I can say this is a Siberian, but it’s got Bengal blood — nobody can tell me. That’s the problem: there’s no regulation or DNA system to determine pure lines.”

He mentioned that one of his colleagues is working to change that.

“One of my staff members is working on that to see if we can get tiger markers in, so we can actually determine what we’ve got.”

Traceability

Hannes described a new programme they believe will reshape South Africa’s predator sector:

“We’ve got a new traceability programme, written by one of the best, especially for the lion industry,” he said.

“We can trace a lion from cradle to grave — DNA, parentage, everything.”

This, he said, is crucial for international acceptance:

“The US (United State of America) wants traceability on the product. They don’t just want to know it doesn’t threaten the species — they want enhancement findings. It must prove a benefit.”

He argued that once traceability is universal:

“CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) will open up, because then we can prove we are not busy with inbreeding.”

A database to counter inbreeding claims

He said their internal database already captures detailed lineage:

“I’ve got parentage, I’ve got DNA, I’ve got everything. We can prove we’re not breeding irresponsibly.”

But he added that government itself lacks accurate numbers:

“If you ask the department how many one-year-old male lions we have in captivity, they battle to tell us.”

The new programme aims to force uniform reporting across the industry.

Re-wilding and new conservation fund

Hannes revealed a new initiative:

“Every lion that will be hunted in the future will contribute to a conservation fund,” he said.

“That fund is busy with projects like re-wilding.”

He insisted re-wilding can work:

“They say you cannot re-wild a lion — it’s like teaching a house cat to hunt. We re-wilded lions in 2016, and it’s working.”

Breeding success and natural mortality

He explained that captive-breeding success mirrors natural patterns:

“The success rate is usually four cubs, but there’s a 25% loss. Four will be born, you’ll raise three — one is always lost.”

In nature, he said, mortality is even more brutal due to pride takeovers.

“A new male kills all the cubs because he wants his own blood. That’s why it’s almost impossible for a father to mate with his daughter in the wild.”

Some online images showing thin lions mislead the public, he argued:

“Most of those pictures are lions growing old. They’re not sick — they just go old and starve naturally once they’re chased out.”

The 1984 Smith study: “Putting facts ahead”

Hannes cited the work of Dr Smith, who sedated a number lions in Kruger in 1984 to establish physical averages.

“Smith claims a big lion male should be 1.05 metres at the shoulder,” he said, standing beside one of his large males.

“This one is 1.32 — higher than a normal lion male. That’s the genetics we’re working with.”

He emphasised that quality genetics drive higher industry prices.

Industry scrutiny and advocacy

Hannes believes misinformation is one of the industry’s greatest challenges.

“We are confronted with opinions. We’ve got the science, we’ve got the proof. NGOs are sponsoring opinions and we haven’t got the funding to put the facts out.”

He credited sector associations

“If it wasn’t for Peter, Stephen, and especially Richard — attending meetings, fighting for us — we would have lost this industry a long time ago.”

He dismissed political threats to shut predator farming:

“The wish of the government to close the industry is the same as my wish to win the lottery — it will never happen.”

Inside the facility: Slaughterhouse, hospital, and daily Realities

At one point we passed the onsite veterinary building.

“That’s our hospital where we treat all our animals,” he said. “It’s also the slaughterhouse for carcasses — nothing is wasted.”

He explained they had just processed a horse that had died that morning following an attack with a wildebeest.

Gabi and the nocturnal predators

The tour almost ended with Gabi, a six-year-old predator kept in the sanctuary.

“Normally nocturnal,” Hannes said, “but she’s quite big, and she was hand-raised before being released on the property.”

A controversial but transparent vision

My tour with Hannes revealed a man deeply committed to a model that blends conservation, utilisation, and economic sustainability — a model many organisations and countries intensely debate. He insists that with science, genetics, traceability, and strict record-keeping, the predator-breeding industry can both protect wild populations and support livelihoods.

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Government extends Victoria Falls Border Post operating hours to 24 hours

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BY WANDILE TSHUMA

The government has officially extended the operating hours of the Victoria Falls Border Post to a full 24-hour schedule, according to an Extraordinary Government Gazette published on Thursday.

The change was announced under General Notice 2265A of 2025, issued in terms of section 41 of the Immigration Act [Chapter 4:02]. The notice states that the Minister of Home Affairs and Cultural Heritage has approved the extension with immediate effect from the date of publication.

The Gazette declares:

“It is hereby declared that in terms of section 41 of the Immigration Act [Chapter 4:02], the Minister has extended the operating hours for the Victoria Falls Border Post to twenty-four (24) hours on a daily basis, with effect from the date of publication of this notice.”

The move is expected to boost tourism, trade, and regional mobility along one of Zimbabwe’s busiest tourist corridors, which connects the country to Zambia and the broader SADC region.

Stakeholders in tourism and logistics have long advocated for extended operating hours, citing increased traffic through Victoria Falls and the need to align with neighbouring countries that already run round-the-clock border operations.

 

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Victoria Falls airport handles over 460 000 passengers in 2025

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BY NOKUTHABA DLAMINI

Passenger traffic through Victoria Falls International Airport has continued its upward trend this year, with the Airports Company of Zimbabwe (ACZ) reporting a total of 463 848 passengers handled between January and September 2025.

This marks a 13.57 percent increase from the 408 436 passengers recorded over the same period in 2024.

According to ACZ, the rise shows sustained growth in travel activity through one of Zimbabwe’s busiest tourism gateways.

“Victoria Falls International Airport handled a total of 463 848 passengers in the months under review (January – September 2025) compared to 408 436 passengers for the same period in 2024, representing a 13.57 percent increase in passenger traffic,” said the Airports Company of Zimbabwe in a statement accompanying the report.

The cumulative data shows that passenger numbers have been rising steadily each month since April, with August 2025 recording the highest monthly total of 70 080 passengers, followed by July (62 532) and September (64 209).

In 2024, the same months recorded 59 033, 54 247, and 56 582 passengers respectively.

The figures underline a positive recovery pattern for the airport since the pandemic years, when total annual passenger traffic had dropped to just 64 202 in 2020 and 129 914 in 2021.

ACZ said it will continue to release detailed passenger traffic reports for other airports across Zimbabwe as part of its ongoing transparency and performance updates.

“Following up on our prior cumulative report, we continue releasing detailed annual passenger traffic reports for each Zimbabwean airport. Stay connected to ACZ for the upcoming statistics,” the company said.

 

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